kedai69Privacy Policy

This page describes what we collect when you use kedai69 and how we keep that data protected. We collect personal information only when you open an account, make a deposit, or contact our support team. We never sell your data to third parties, and we use encryption to secure everything you share with us.

Our privacy practices are designed around a simple principle: your data belongs to you. We collect only what we need to operate kedai69, process your transactions, and comply with legal requirements. We're transparent about how we use your information, and you have rights over your own data.

If you have questions about how we handle your privacy, our support team can explain any part of this policy. You can reach us through in-app chat or email at any time.

What Data We Collect on kedai69

We collect your personal information when you create an account on kedai69. This includes your name, email address, phone number, and date of birth. We ask for this information so we can verify your identity and contact you if needed.

When you make a deposit or withdrawal, we collect information about your transaction—the amount, the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and the date. We keep this information to process your payment and maintain accurate account records.

Before your first withdrawal, we ask for a government ID and phone verification. This is a legal requirement called KYC (know-your-customer) verification. We use this information to confirm you are who you say you are and to prevent fraud. We store your ID securely and never share it with third parties.

We also collect information about how you use kedai69—which games you play, which sportsbook markets you bet on (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, Mobile Legends, Free Fire, PUBG Mobile), and how long you spend on the platform. We use this information to improve our service and understand what our players enjoy.

When you contact our support team, we keep a record of your conversation. This helps us resolve your issue and provides a history if you need to follow up later.

How We Use Your Data

We use your personal information to operate kedai69 and provide you with our service. Specifically, we use your data to:

We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to third parties. We do not share your betting history or account balance with anyone outside kedai69 except where required by law.

Your data on kedai69

  • We collect only what we need to operate the platform
  • We never sell your data to third parties
  • We encrypt all sensitive information
  • You can request access to or deletion of your data

Third-Party Processors and Data Sharing

We work with trusted third-party companies to provide parts of our service. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process deposits and withdrawals. These processors are bound by strict confidentiality agreements and use industry-standard security.

We also work with hosting providers to store our servers and databases. Our servers may be located outside Indonesia. When your data is stored on servers outside your jurisdiction, it's still protected by the same encryption and security standards we use locally.

We may share your data with law enforcement or regulatory authorities if required by law. We will notify you of such requests unless we're legally prohibited from doing so.

We do not share your data with game providers, sportsbook suppliers, or any other third party except where necessary to provide the service. For example, when you place a bet on Liga 1 or Piala AFF, the sportsbook provider receives only the information needed to settle your bet—not your personal details.

How We Protect Your Data

We use SSL encryption for all data in transit. When you log into kedai69 or make a deposit, your information travels over a secure, encrypted connection. We never transmit sensitive data in plain text.

Your password is hashed and stored securely. We never store your password in a way that allows us to read it. If you forget your password, we can't retrieve it—we can only help you reset it.

We limit access to your data. Only kedai69 staff members who need your information to do their job can access it. We train our team on data protection and hold them to strict confidentiality standards.

We monitor our systems for security threats and update our security practices regularly. If we discover a data breach, we notify affected users and take steps to prevent future incidents.

Cookies and Tracking

We use cookies to remember your login information and preferences on kedai69. Cookies are small files stored on your device that help us recognize you when you return to the platform. You can disable cookies in your browser settings, but this may affect how kedai69 works.

We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. Our cookies are used only to improve your experience on kedai69.

Your Rights Over Your Data

You have the right to access your personal data. You can view your account information, transaction history, and KYC documents anytime by logging into kedai69. If you want a copy of all your data in a portable format, contact our support team.

You have the right to correct your data. If your name, email, or phone number changes, update it in your account settings. If you need help updating your information, our support team can assist you.

You have the right to request deletion of your data. If you want to close your account and have your data deleted, contact our support team. We'll delete your personal information within a reasonable timeframe, except where we're required by law to keep it (such as for tax or anti-fraud purposes).

You have the right to object to how we use your data. If you don't want us to use your information for a particular purpose, let us know and we'll respect your choice where possible.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain your data for a period required by law (typically several years for tax and anti-fraud purposes). After that period, we delete your personal information unless we have a legal reason to keep it.

We keep transaction records (deposits, withdrawals, bets) for as long as necessary to resolve disputes and comply with legal requirements. These records are kept secure and are not shared with third parties.

International Data Transfers

Our servers may be located outside Indonesia. When your data is transferred to servers in other countries, it remains protected by the same encryption and security standards. We ensure that any international data transfer complies with applicable privacy laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make material changes, we'll notify you through your account or email. Your continued use of kedai69 after we notify you of changes means you accept the updated policy.

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your rights over your data, or have a privacy concern, contact our support team. Go to Account > Help to open in-app chat, or visit Account > Contact Us for our email address. We respond to privacy inquiries within a few business days.

We take your privacy seriously and are committed to protecting your data. If you're in Jakarta, Surabaya, Bandung, Medan, or anywhere else, you have the same privacy protections on kedai69. Your trust is important to us, and we work hard to earn it every day.

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